Support Center
Frequently Asked Questions
Find quick answers to your questions about orders, shipping, tools, equipment and more. We’re here to help you get the job done.
Popular searches: track my order, shipping times, returns, tool care, wholesale
Order Status
Check your order status and tracking information.
Shipping & Delivery
Learn about shipping options and delivery times.
Returns & Refunds
Our return policy and how to start a return.
Payment Information
Accepted payment methods, billing and security.
Damaged Orders
Received a damaged item? We’ll make it right.
Browse FAQs by Category
Choose a category below to find the answers you need.
Popular Questions
Find answers to the most common questions. Click a question to see the full answer.
How long does shipping take?
Most orders are processed within 1 – 3 business days and shipped via Canada Post or trusted couriers. Delivery typically takes 3 – 7 business days within Canada, depending on your location. We also ship to the United States, where delivery times depend on the destination. Remote areas may take longer.
How do I track my order?
A tracking number is emailed to you as soon as your parcel ships. You can also enter your order number and email address on our Order Status page at any time to see the latest update.
What if my order arrives damaged?
Contact our support team with your order number and clear photos of the damaged item, the packaging and the shipping label. We will review your claim and arrange a replacement, store credit or refund. Full details are on our Damaged Orders page.
Can I return tools?
Unused tools in their original packaging can be returned. Used tools cannot be returned for safety reasons. Please see our Refund Policy for the return window and full conditions.
Do you offer wholesale pricing?
Yes. We offer wholesale and bulk pricing for farms, contractors, landscapers, retailers and property managers. Visit our Wholesale page or get in touch and our team will put together a quote for you.
How should I store my tools?
Keep tools clean, dry and out of direct sunlight. Wipe metal parts after use and store batteries indoors at room temperature. Cared for properly, quality tools last for many seasons.
What tools and equipment do you carry?
We carry hand tools, electric and cordless equipment, landscaping tools and garden supplies for homeowners, contractors, landscapers and farms.
How do I contact customer support?
Email cs@greenoptics.online or call +1-672-323-1300, Monday to Friday, 9:00 AM to 5:00 PM MST. You can also use the form on our Contact page. We aim to reply within one business day.
Need Help?
Our friendly team is here for you.
Email Us
cs@greenoptics.online
We’ll get back to you within 1 business day.
Call Us
+1-672-323-1300
Mon – Fri, 9:00 AM – 5:00 PM (MST)
Live Chat
Chat with us on our website
Available during business hours
Visit Us
Contact us to arrange a visit or pickup
at one of our locations.
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