Help Center
How can we help you?
We’re here to support you with orders, shipping, returns, products and equipment questions. Find answers, helpful resources, or get in touch with our friendly team — we’re always happy to help.
Order Support
Help with orders, shipping, returns and more.
Fast Answers
Quick solutions in our FAQs.
Secure Shopping
Your information is safe and secure with us.
Tool Guidance
Expert advice on choosing and using the right tools.
Browse Help Topics
Find the information you need. Choose a topic below to get started.
Help With Garden Supplies
Get help choosing and using garden supplies, tools and accessories.
Wholesale & Business Support
Information for contractors, retailers and business accounts.
Frequently Asked Questions
Find quick answers to common questions. Click a question below to view the answer.
Where is my order?
You can track your order at any time from the Order Status page in your account. A tracking link is also emailed to you as soon as your parcel ships. If you have not received a shipping confirmation, contact our support team and we will check on it for you.
How long does shipping take?
Delivery time depends on your province and the shipping method chosen at checkout. Orders are typically processed within 1-3 business days, and delivery usually takes 3-7 business days after dispatch.
Can I return tools?
Unused tools in their original packaging can be returned within 3 days of delivery. Used tools cannot be returned for safety reasons. Full details are in our Refund Policy.
What if my order arrives damaged?
Contact us within 7 days of delivery with your order number and a photo of the damage. We will arrange a replacement or a refund as quickly as possible.
Do you offer bulk pricing?
Yes. We offer wholesale and bulk pricing for farms, greenhouses, retailers, schools and community projects. Visit our Wholesale page or request a quote and our team will get back to you.
How do I contact customer service?
You can email us at cs@greenoptics.online, call +1-672-323-1300, or use the contact form on our Contact page. We aim to reply within one business day.
Do you ship across Canada?
Yes, we ship Canada-wide and to the United States. Shipping rates and available options are calculated at checkout based on your address and order weight.
Can you help me choose the right tools or equipment?
Absolutely. Tell us about your project, your property and your budget, and our team will recommend suitable tools and equipment. Our Resources page is also a good place to start.
Need More Help?
Our friendly team is here for you. Get in touch through any of the following options.
Email Us
cs@greenoptics.online
Send us an email anytime. We’ll get back to you soon.
Call Us
+1-672-323-1300
Speak with our friendly team during business hours.
Visit Us
Contact us to arrange a visit or pickup at one of our locations.
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (MST)
We aim to reply within 1 business day.
Head Office
GreenOptics – Mail -In Office
Management & Administrative Office
422 Richards Street
Vancouver, British Columbia V6B 2Z4
Canada
- +1-672-323-1300
- cs@greenoptics.online
Vancouver Warehouse Location
GreenOptics – Shipping and Receiving
422 Richards Street
Vancouver, British Columbia V6B 2Z4
Canada
- +1-672-323-1300
How Support Works
Getting help is simple. Here’s how it works:
1
Ask a Question
Send us your question or browse our FAQs.
2
We Review
Our team reviews your inquiry.
3
We Respond
We get back to you as quickly as possible.
4
We Resolve
We help you find the best solution.
Let's Get the Job Done Together
Whether you’re a homeowner, a business, or part of a community initiative, we’re here to help you succeed.
Durable Tools
Quality products built to last.
Stronger Communities
Supporting trades and local businesses.
Better Results
Dependable tools that get the job done.
Responsible Supply
Durable products built to last.